Careers

Summary of Position

The Customer Success Advisor is an integral part of our operations and a key member of the Supply Chain team. This position is responsible for creating a positive experience for all stakeholders by demonstrating our family values in every interaction. As the primary communicator with assigned customers and liaison to the Sales team, this role ensures customer satisfaction through proactive communication, problem-solving, and relationship management while balancing production efficiencies, lead times, inventory availability, and other operational factors.

In addition to supporting customer success, this role leverages data, analytics, and emerging technologies to identify trends, anticipate customer needs, improve operational performance, and drive continuous improvement. The Customer Success Advisor utilizes business insights, reporting tools, and AI-enabled technologies to support data-driven decision making, enhance the customer experience, and contribute to the overall success of the organization.

Essential Duties, Responsibilities, & Authority

• Gathers information. Observes, receives, and obtains information from all relevant departments or sources to deliver world-class customer service. Works with the leadership team on making decisions and responding to customers if necessary.
• Leverage AI-enabled tools and technologies to improve customer responsiveness, increase efficiency, and reduce manual administrative work.
• Identify opportunities for automation and process optimization within customer service and supply chain workflows.
• Support implementation and adoption of emerging AI technologies that enhance customer experience and operational effectiveness.
• Handles customer orders. Reviews and enters customer POs / change orders/ price confirmation. Creates customer shipping schedule, documents, and invoices. Follow all procedures.
• Communicates with stakeholders. Represents the organization to customers, and the public through effective communication with individuals outside of the organization. In addition, effectively works with internal team members. Brokers a positive experience for all stakeholders.
• Establishes and maintains interpersonal relationships. Develops constructive and cooperative working relationships with others and maintains them over time. Builds rapport with external partners.
• Serves as the customer’s concierge. Discuss goods and service information with customers and clients. Responds to customer problems and complaints in a complete and timely manner. Seeks necessary information to answer or solve customer questions in a timely and thoughtful manner.
• Continuous Improvement. Looks to continuously improve our processes to serve our customers more efficiently and effectively.
• Follows Sussex IM’s environmental policies to protect and minimize its impact on the environment.
• Maintains a safe 5S working environment to minimize the possibility of injury. Always acts in a safe manner and ensures that those around them do not put themselves or others at risk.  Reports any unsafe conditions to a manager.
• Performs other related duties and assignments as assigned or required.

Required Education, Credentials, & Certifications

• A 4-year college degree, or equivalent experience, with emphasis on business administration.

Job Specification

• Minimum professional experience in a customer-facing role preferred, but not required
• Minimum experience in an ERP system, preferably IQMS but not required
• Minimum experience in MS Office systems, Power BI, Power Automate, SQL, Power Query or similar platforms preferred

Knowledge, Skills & Abilities

• Strong analytical and data interpretation skills
• Ability to identify patterns, trends, and root causes through data analysis
• Comfortable working with large datasets and multiple information sources
• Curiosity and willingness to leverage AI and emerging technologies to improve business processes
• Attention to detail with excellent organizational skills
• Pleasant with others on the job and display a good-natured, cooperative attitude
• Excellent relationship-building skills
• Respectfully collaborates with all levels of the organization
• Excellent communication skills
• Reliable, responsible, and fulfills obligations.
• Understanding and helpful to others on the job, sensitive to team dynamics
• Active listener
• Good writing skills and verbal communication skills
• Proactive and enthusiastic
• Critical thinking and problem-solving skills
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Self-starter with positive can-do attitude

Summary of Position

The Process Technician is responsible for performing duties to set up and operate varied sizes and types of molding machines. In addition, is responsible for maintaining the flow and quality of products being produced and maintaining effective communication with other departments.

Essential Duties, Responsibilities, & Authority

• Samples and debugs new molds. Also, sets and records mold parameters and works closely with engineers to resolve any mold issues.
• Sets up molds. Installs knockout pins in the mold, mounts, aligns and connects plastic molding dies on press platens. Ensures that the proper number of clamps are used per mold half and that all machine safety features (e.g., drop bar, safety gates) are properly set. Connects water and air line to mold and where necessary adjusts controls to regulate the mold temperature. Sets machine controls to regulate clamping pressures and speeds. Sets controls for injection speeds and pressures. Sets all machine timers (e.g., curing time, boost time, hold time and open time) to obtain the proper cycles. Changes machine screw when necessary to obtain proper color.
• Cycles-in machine. Examines the sample parts for defects, such as flash, sinks, shorts, splay, cracks, and closed holes, and adjusts machine set up to eliminate defects. Takes sample parts to Quality Assurance for approval.
• Arranges work area and assists in the setup of auxiliary equipment as required. Cleans the entire machine and washes the floor around the machine. All areas must be kept clean and safe.
• Instructs operators on operating procedures and safety hazards as they pertain to each job after it is set up. Maintains a safe working environment to minimize the possibility of an injury.

• Twice during the shift, verifies that all the molding parameters such as pressures, timers, water temperatures and machine heats are properly set. In addition, makes a quality check of the part for any defects. Trouble shoots operating difficulties by adjusting equipment and machine cycles to correct molding problems such as shorts, flash, etc.
• At completion of run, removes mold from press. Sprays mold with rust preventative, disconnects water lines and blows water out of mold. Stores mold in designated storage space. Tags mold with needed mold repair.

• Attends seminars, trade shows, and/or classes to continually develop skills and remain abreast of new developments.
• Learns and uses a working knowledge of Scientific Molding.
• Learns and uses medical molding as necessary.
• Assists set up technicians on problem jobs. Provides technical advice and assistance to Set-Up Technicians.
• Assists with answering bells and setups.
• Fills out all required paperwork (e.g., setup checklists, start-up checklist, process window, SIM book, press logs.)
• Mentors the set-up technicians.
• Optimizes current processes and makes continuous improvements with the shop floor processes.
• Follows Sussex IM’s environmental policies to protect and minimize our impact on the environment.
• Maintains a safe 5S working environment to minimize the possibility of an injury. Always acts in a safe manner and ensures that those around them do not put themselves or others at risk. Reports any unsafe conditions to a manager.
• Performs other related duties and assignments as assigned or required.

Required Education, Credentials, & Certifications

• High school diploma or equivalent preferred
• Must have completed the Set-Up Technician Apprenticeship Program or have the equivalent work experience. Must have successfully completed Paulsen’s Interactive Video Injection Molding series.

Job Specification

• Minimum of 10 years’ experience in plastic injection molding
• Must be able to work with multiple departments.
• Must have an open mind and willingness to learn.

Knowledge, Skills & Abilities

• Basic computer skills including IQMS systems.
• Uses good interpersonal communication techniques to work with subordinates and/or coworkers. Is courteous and helpful when interacting with fellow employees. Helps to create a positive work environment.
• Must have good documentation skills.
• Strong material knowledge
• Demonstrated machine knowledge.
• Strong processing knowledge
• Advanced set-up knowledge
• Critical thinking skills
• Ability to gather data and think creatively.
• Ability to lift to 75 lb. to shoulder height.
• Good attendance and punctuality.

Summary of Position

The Set-Up Technician position is responsible for removing molds from completed jobs and setting up the next scheduled jobs. In addition, the Set-Up Tech adjusts and troubleshoots the operations of semi-automatic and automatic injection molding machines to maintain the flow and quality of products being produced.

Essential Duties, Responsibilities, & Authority

• Sets up molds. Installs knockout pins in the mold (all must be the SAME LENGTH). Mounts, aligns, and connects plastic molding dies on press platens. Must ensure that the machine’s safety features (e.g., drop bar, safety gates) are properly set. All Safety guards must be in place. Connects water and air lines to mold where necessary and adjusts controls to regulate the mold temperature.
• Sets machine controls to regulate clamping pressure and speeds. Sets control for injection speeds and pressures. Sets all machines’ timers (e.g., curing time, boost time, hold time and open time) to obtain the proper cycles. Changes machine screw when necessary to obtain proper color. Record all troubleshooting adjustments on the Supervisors Checklist.
• Cleans the entire machine and washes the floor around the machine. All work areas must be kept clean and safe.
• Cycles-in machine. Examines the sample parts for defects, such as flash, sinks, shorts, splay, cracks and closed holes, proper inserts, and codes, and adjusts machine set up to eliminate defects.
• Takes first good shots to Cell Lead for approval.
• Arranges work area and assists in the set-up of auxiliary equipment as required.
• Instructs operators on operating procedures and safety hazards as they pertain to each job after it is set up.
• Trouble shoots operating difficulties by referring to the Sussex IM Trouble Shooting Guidelines. Adjust equipment and machine cycles as necessary to correct molding problems such as shorts, flash, etc.
• Twice during the shift, verifies that we are free of nozzle leaks, Process windows are completed, and parameters are within the stated parameters and Cycle time is matched to the BOM.
• At completion of run, responsible for removing mold from press. Sprays mold with rust preventative, disconnects water lines and blows water out of mold. No mold can be stored with water in water lines.
• Responsible for storing mold in designated storage space. Must tag mold with any needed mold repair.
• Follows Sussex IM’s environmental policies to protect and minimize our impact on the environment.
• Maintains a safe 5S working environment to minimize the possibility of an injury. Acts in a safe manner always and ensures that those around them do not put themselves or others at risk. Reports any unsafe conditions to a manager.
• Performs other related duties and assignments as assigned or required.

Required Education, Credentials, & Certifications

• High school diploma or equivalent preferred.

Job Specification

• Minimum of 3 years’ set-up experience in plastic injection molding

Knowledge, Skills & Abilities

• Basic computer skills including IQMS systems.
• Uses good interpersonal communication techniques to work with subordinates and/or coworkers. Is courteous and helpful when interacting with fellow employees. Helps to create a positive work environment.
• Must have good documentation skills.
• Strong material knowledge
• Demonstrated machine knowledge.
• Strong processing knowledge
• Advanced set-up knowledge
• Critical thinking skills
• Ability to gather data and think creatively.
• Good attendance
• Ability to lift to 50 lbs. to shoulder height.

Summary of Position

Under the direction of the Maintenance Manager, a Maintenance Technician I maintains injection
presses and auxiliary equipment to ensure that they are always in safe and excellent working
order. The Maintenance Technician I follows maintenance schedules for all equipment and
ensures all necessary preventative maintenance is completed on a timely basis.

Essential Duties, Responsibilities, & Authority

• Responsible for ensuring that the daily routine maintenance is performed on all molding equipment.
• Works independently or with other maintenance technicians to troubleshoot any major
  mechanical or electrical problems.
• Works with outside contractors for problems that can not be solved internally.
• Ensures that all safety systems and guarding on all molding machines and auxiliary
  equipment are kept in good working order.
• Responsible for doing any facility maintenance that is outside the ability of the facilities
  maintenance team.
• Documents all activity in the MRO module.
• Makes recommendations and upon approval places orders for the necessary parts to
  improve or repair machinery.
• Assists in the moving of machinery within the plant as well as hooking-up and leveling
  new machines.
• Responsible for performing maintenance functions on all auxiliary equipment.
• Ensures that all work areas are always kept clean and organized.
• Learns, practices, and supports lean manufacturing tools to assist the Company in the
  continuous improvement process.
• Follows Sussex IM’s environmental policies to protect and minimize our impact on the
  environment.
• Maintains a safe 5S working environment to minimize the possibility of an injury. Acts in a
  safe manner at all times and ensures that those around him/her do not put themselves or
  others at risk. Reports any unsafe conditions to the supervisor.
• Performs other related duties and assignments as assigned or required.

Required Education, Credentials, & Certifications

• High school diploma or equivalent.
• Completion of Maintenance Apprenticeship Program or the equivalent work experience.

Job Specification

• Entry Level to 5 years experience in manufacturing maintenance repair environment.

Knowledge, Skills & Abilities

• Good basic understanding of mechanical, electrical, pneumatic and hydraulic systems.
• Ability to operate machinery and other technical equipment.
• Strong analytical problem-solving skills.
• Basic computer skills are required including basic email, entering and modifying
  spreadsheets, and usage of IQMS / MRO.
• Ability to work independently.
• Ability to weld.
• Ability to operate forklift.
• Ability to use small power hand tools safely.
• Attention to detail.
• Uses good interpersonal communication techniques to work with co-workers. Is courteous
  and helpful when interacting with fellow employees. Attends available interpersonal skill
  training courses. Helps create a pleasant work environment.

Summary of Position

The Process Technician is responsible for performing duties to set up and operate varied sizes and types
of molding machines. In addition, is responsible for maintaining the flow and quality of products being
produced and maintaining effective communication with other departments.

Essential Duties, Responsibilities, & Authority

• Samples and debugs new molds. Also, sets and records mold parameters and works closely with
  engineers to resolve any mold issues.
• Sets up molds. Installs knockout pins in the mold, mounts, aligns and connects plastic molding
  dies on press platens. Ensures that the proper number of clamps are used per mold half and that
  all machine safety features (e.g., drop bar, safety gates) are properly set. Connects water and air
  line to mold and where necessary adjusts controls to regulate the mold temperature. Sets
  machine controls to regulate clamping pressures and speeds. Sets controls for injection speeds
  and pressures. Sets all machine timers (e.g., curing time, boost time, hold time and open time) to
  obtain the proper cycles. Changes machine screw when necessary to obtain proper color.
• Cycles-in machine. Examines the sample parts for defects, such as flash, sinks, shorts, splay,
  cracks, and closed holes, and adjusts machine set up to eliminate defects. Takes sample parts to
  Quality Assurance for approval.
• Arranges work area and assists in the setup of auxiliary equipment as required. Cleans the entire
  machine and washes the floor around the machine. All areas must be kept clean and safe.
• Instructs operators on operating procedures and safety hazards as they pertain to each job after it
  is set up. Maintains a safe working environment to minimize the possibility of an injury.
• Twice during the shift, verifies that all the molding parameters such as pressures, timers, water
  temperatures and machine heats are properly set. In addition, makes a quality check of the part
  for any defects. Trouble shoots operating difficulties by adjusting equipment and machine cycles
  to correct molding problems such as shorts, flash, etc..
• At completion of run, removes mold from press. Sprays mold with rust preventative, disconnects
  water lines and blows water out of mold. Stores mold in designated storage space. Tags mold with
  needed mold repair.
• Attends seminars, trade shows, and/or classes to continually develop skills and remain abreast of
  new developments.
• Learns and uses a working knowledge of Scientific Molding.
• Learns and uses medical molding as necessary.
• Assists set up technicians on problem jobs. Provides technical advice and assistance to Set-Up
  Technicians.
• Assists with answering bells and setups.
• Fills out all required paperwork (e.g., setup checklists, start-up checklist, process window, SIM
  book, press logs.)
• Mentors the set-up technicians.
• Optimizes current processes and makes continuous improvements with the shop floor processes.
• Follows Sussex IM’s environmental policies to protect and minimize our impact on the
  environment.
• Maintains a safe 5S working environment to minimize the possibility of an injury. Always acts in a
  safe manner and ensures that those around them do not put themselves or others at risk. Reports
  any unsafe conditions to a manager.
• Performs other related duties and assignments as assigned or required.

Required Education, Credentials, & Certifications

• High school diploma or equivalent preferred
• Must have completed the Set-Up Technician Apprenticeship Program or have the equivalent work
  experience. Must have successfully completed Paulsen’s Interactive Video Injection Molding
  series.

Job Specification

• Minimum of 10 years’ experience in plastic injection molding
• Must be able to work with multiple departments.
• Must have an open mind and willingness to learn.

Knowledge, Skills & Abilities

• Basic computer skills including IQMS systems.
• Uses good interpersonal communication techniques to work with subordinates and/or coworkers.
  Is courteous and helpful when interacting with fellow employees. Helps to create a positive work
  environment.
• Must have good documentation skills.
• Strong material knowledge
• Demonstrated machine knowledge.
• Strong processing knowledge
• Advanced set-up knowledge
• Critical thinking skills
• Ability to gather data and think creatively.
• Ability to lift to 75 lb. to shoulder height.
• Good attendance and punctuality.

Summary of Position

An Engineering Tech I is responsible for building and verifying the operation of all new and existing secondary equipment.  The Engineering Tech I will assist engineering in designing and troubleshooting of secondary equipment to ensure proper function, safe operation, and desired efficiency.

Essential Duties, Responsibilities, & Authority

• Read and understand electrical schematic drawings to determine how to interface automation components back to main control panel.
• Install new control panels per engineering prints.
• Uses multi-meter, hand tools and electrical theory to diagnose and resolve control and instrumentation issues.
• Install, inspect, repair, and maintain a variety of electrical systems.
• Use blueprints, work instructions and schematics to perform assembly / build operations of new secondary equipment requiring the use of mills, drill presses, grinders, cutoff saws, etc.
• Determine the best way to route air and electrical lines to ensure range of motion without wear.
• Read schematics to install wiring/electrical and pneumatic systems on secondary equipment.
• Ensure all secondary equipment is guarded and operating to SIM safety standards.
• Control and maintain component inventory in R&D.
• Maintain MRO system and document all maintenance related items as equipment is serviced.
• Maintain contact with vendors for product supply and service of in-house products.
• Trouble shoot automation as needed to maintain an efficient workflow.
• Must continually work towards improving the secondary operations to achieve a zero-defect operation. Takes the initiative and works independently.
• Learns, practices, and supports all Lean Manufacturing tools to assist the company in the continuous improvement process. Lean manufacturing tools include 5S, Total Preventive Maintenance (TPM) and Value Stream Mapping (VSM).
• Maintains a safe working environment to minimize the possibility of an injury. Reports any unsafe conditions to supervisor.
• Performs other duties as assigned.

Required Education, Credentials, & Certifications

• 2-year degree from technical school or minimum of 5 years of hands-on experience with secondary equipment / automation systems

Job Specification

• Entry level to 5 year’s experience in the fabrication and repair of manufacturing equipment

Knowledge, Skills & Abilities

• Strong analytical problem-solving skills.
• Basic computer skills are required including basic email, entering and modifying spreadsheets, and usage of IQMS / MRO.
• Ability to work independently.
• Uses good interpersonal communication techniques to work with co-workers. Is courteous and helpful when interacting with fellow employees. Attends available interpersonal skill training courses. Helps create a pleasant work environment.
• Ability to use small power hand tools safely.
• Attention to detail.