Frequently Asked Questions

Sussex IM combines full-service capabilities with a team-first culture and a track record of delivering results. Customers rely on us for:

• Quality: Every molded part is measured against rigorous internal and customer-defined standards.
• Reliability: With a 99.6% OTIF rate, we deliver the right parts, on time and in full.
• Expertise: Our engineers bring decades of experience in insert molding, in-mold labeling, multi-shot molding, and automation.
• People: Cross-functional teams are assigned based on project fit, bringing hands-on support and responsive communication throughout your program.

We offer complete design for manufacturing services, starting with material selection for injection molding and extending through mold flow analysis, automation, and production setup. Our automation systems are designed and built in-house, giving us full control over performance, maintenance, and process improvements.

Our custom injection molding services cover a wide range of processes and technologies, including:

• Two-shot and multi-shot molding
• Insert molding solutions with metal, plastic, or electronic components
• In-mold labeling and decorating
• Plastic part decoration using pad printing, heat transfer, and hot stamping
• Assembly and post-molding operations
• Plastic injection mold transfer tooling
• Processing of over 100 engineered thermoplastics

Yes. Our logistics services include:

• Climate-controlled warehousing
• Domestic and international shipping
• Freight consolidation
• Vendor Managed Inventory (VMI)
• Amazon FBA and direct-to-consumer fulfillment

These services are managed on-site to reduce handoffs and keep your supply chain running smoothly.

Sustainability is embedded in how we operate. From material recovery and energy-efficient equipment to closed-loop water systems and recycled resin usage, we’re committed to smarter, more responsible manufacturing.

We also support customer sustainability goals through options like:

• Returnable packaging programs
• Use of post-consumer recycled materials
• Process improvements that reduce waste and energy consumption

We take data protection seriously. Our IT infrastructure follows NIST 800-171 security standards and is built on a Zero Trust Network strategy. Key measures include:

• Continuous encryption and hourly backups of critical data
• Internal and perimeter firewalls for layered defense
• Anti-malware and anti-ransomware protections through CrowdStrike
• Network activity monitoring and behavioral logging
• Additional internal security protocols that remain confidential for safety

Our investment in digital infrastructure matches our commitment to physical product quality: both are critical to customer confidence.